If you are unable to reset your password (e.g., you do not receive a reset link), then you can attempt to reset your email, in order to log in via a different email address.
To do this:
- After attempting to reset your password by email, click on "access to your account by SMS":
- Enter your phone number and birth date, so that the system can find your OneDoc account:
- You will receive a verification code by SMS. Enter this code in the "Verification code" field:
This will take you to the email address linked to your OneDoc account, which you can change if necessary.