Note: If you are still signed in to your OneDoc account, you can go to your account settings to remove the two-factor authentication.
Click on disable the two-factor authentication and enter your password to automatically disable it for your account.
Click on disable the two-factor authentication and enter your password to automatically disable it for your account.
I lost my phone
- If you have enabled the two-factor authentication and you are signed in to your OneDoc account, go to settings and disable the two-factor authentication by entering your OneDoc password.
- If you are no longer signed in to your OneDoc account and do not have the access to emergency codes, please contact our support team for assistance.
I have a new phone
We suggest backing up your old phone before replacing it. You will be able to restore your app
session on your new device, allowing you to continue to use the two-factor authentication.
- You can also deactivate the two-factor authentication on your old device and reactivate it on your new one, from your OneDoc account settings.
- If you are no longer signed in to your OneDoc account and do not have the access to emergency codes, please contact our support team for assistance.
My OTP authentication codes are not working
It could be that the time is not correctly synched in your OTP app. To set the correct time, proceed
as follows:
- On your device, go to the main menu on the OTP app
- Click on settings, then select “Time correction for codes”, and finally on “Sync now”
- On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The synch will only affect the internal time of your OTP app and will not change your device’s time and date settings.
If you are still unable to sign in to your account or to disable the two-factor authentication from
your OneDoc account, please contact our support team.
