You have received an e-mail and/or a SMS appointment reminder that does not concern you. There may be several possible explanations:
- You have an OneDoc account and the appointment appears in the “My appointments” section
- You have an OneDoc account and the appointment does not appear in the “My appointments” section
- You do not have an OneDoc account
You have an OneDoc account and the appointment appears in the “My appointments” section
If you are already a patient of the healthcare professional concerned, this probably means that their practice must have made a mistake in choosing a patient when they registered this appointment. We therefore invite you to contact the practice by phone to indicate that there has been a mistake (and cancel the appointment from your account).
If you do not know the healthcare professional concerned, you may have left your account open on a device (computer, tablet, smartphone) that other people have access to: the appointment may have been inadvertently made on your account. Please remember to sign out of you OneDoc account in this case.
You have an OneDoc and the appointment does not appear in the “My appointments” section
If you are already a patient of the healthcare professional concerned, their practice must have made a mistake in choosing the patient record when they registered this appointment. We invite you to contact the practice by phone to indicate that here has been a mistake (and cancel the appointment from your account).
If you do not know the healthcare professional concerned, his secretary probably made a mistake when entering the telephone number/e-mail address of the patient scheduled for this appointment. We invite you to contact the practice by phone to indicate that there has been a mistake and ask them to delete your phone number/e-mail address from the patient file in which the details are entered.
You do not have an OneDoc account
If you are already a patient of the healthcare professional concerned, their practice must have made a mistake in choosing a patient record when they registered this appointment. We invite you to contact the practice by phone to indicate that there has been a mistake.
If you do not know the healthcare professional concerned, their practice probably made a mistake when entering the telephone number/e-mail address of the patient scheduled for this appointment. We invite you to contact the practice by phone to indicate that there has been a mistake and ask them to delete your phone number/e-mail address from the patient record in which the details are entered.
